Useful info for parents

We have put together this list of information that may be useful for parents using our camps. You can also check out our FAQs page for more answers.

If you will be attending an Active Adventure Camp please see information on their website www.active-adventure.co.uk

 

Childcare vouchers

Childcare vouchers is a scheme in which a parent will have part of their salary paid into a “Voucher” account, by their employer and is done so tax free. However these vouchers can only then be used for childcare costs at Ofsted registered camps.

We accept all forms of childcare vouchers. If you require account details please contact us.

Please remember when doing so, to provide a reference of your surname and the title or abbreviation of the camp your child is attending. This is not always possible so dont worry if you are not given the option.

What does your child need?

Every child requires:
– Packed lunch including a morning and afternoon snack e.g. piece of fruit, packet of crisps etc.
– Water bottle
– Sun cream if necessary
– Supporting footwear suitable to go outside
– Suitable clothing to be outside even in poor weather
– If your child has any medical conditions or allergies please bring all appropriate medicines etc. e.g. epi pens

Some camps have swimming pools in this case your child needs:
– a swimming costume
– towel
– goggles (if needed)
– swim hat (preferable but not required)
– any flotation aids needed (please inform staff of your normal use of these on arrival)

Some camps run external trips that may require different clothing. Please check on the specific camp page.

What is the camp structure

At most camps children are split into age groups. This divide is normally done at 3yrs – 5yrs 6yrs – 8yrs (if there is a large amount of children) and 9+. If there are fewer children the two older groups are combined.

This is done so that staff can effectively structure suitable activities for the children in their care to avoid children doing activities that are not age appropriate.

This is a very flexible policy, however it is encouraged to all parents as often if a sibling is changed into a different group in order to stay with a brother or sister it normally causes upset for one or other. Our staff are experienced and are particularly good at welcoming new children into groups and ensuring that they meet new friends that often they then meet outside of camp afterwards.

Terms & Conditions

BOOKING
Payments must accompany all bookings; this can be by credit card, debit card or by childcare vouchers.
The cut off for online bookings is 9am Friday for the following week (if you wish to book after this time you must contact the office)
All vouchers must be with Oxford Active by the first Monday after the last day of camp
Trips are non-refundable
CHANGES
If you need to make a change to your booking (within the same holiday season) please email info@oxfordactive.co.uk
14 days or more before the date you wish to change – free of charge
Less than 14 days before the date you wish to change- £10 admin fee per change
CANCELLATIONS
If you need to cancel a booking please email info@oxfordactive.co.uk
14 days or more notice before the date you wish to cancel – full refund less a £10 administration charge
Less than 14 days before the date you wish to cancel – with regret no refund (unless exceptional circumstances, which will be discretionary via the head office only)
FIRST AID
First aid will be administered to the children in our care if required and the emergency services called if necessary. Please ensure all medical conditions are noted on your registration forms and any medication handed into reception on arrival.

PHOTOGRAPHS
Please note that for promotional material we sometimes take photographs of the children taking part in an activity. If you wish your child not to be photographed please notify a member of staff on reception.

 

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