FAQ

Here are some of our frequently asked questions and important information you may need, but if you can’t find the answer to your question below, please feel free to email us at any time at info@oxfordactive.co.uk

Before Camp

What are your terms and conditions?

BOOKING
Payments must accompany all bookings; this can be by credit card, debit card or by childcare vouchers.

The cut-off for online bookings is 9:00 Friday morning for the following week (if you wish to book after this time you must contact the office)

All vouchers must be with Oxford Active by the first Monday after the last day of camp.

Trips are non-refundable.

CHANGES

If you need to make a change to your booking (within the same holiday season) please call our head office on  01865 594325

CANCELLATIONS
If you need to cancel a booking please email info@oxfordactive.co.uk.

14 days or more notice before the date you wish to cancel – full refund less a £10 administration charge.

Less than 14 days before the date you wish to cancel – with regret no refund (unless exceptional circumstances, which will be discretionary via the head office only).

FIRST AID
First aid will be administered to children in our care if required, and emergency services called if necessary.

Please ensure all medical conditions are noted on your registration forms and any medication handed into reception on arrival.

PHOTOGRAPHS
Please note that for promotional material we sometimes take photographs of the children taking part in an activity.

If you wish your child not to be photographed, please notify a member of staff on reception.

What are your policies?

When do Active Camps run?

We run throughout the year (including half terms, Easter, Summer and Christmas holidays) although dates vary for each camp.

How much does it cost?

Weekly Rate
First Child – £170.00 (saving £25)
Sibling  – £160.00 (saving £20)

Day Rate
First Child – £39.00
Sibling  – £36.00

Half day rate (no sibling rate available)
Morning – 8:15am – 12:30pm (without lunch)/ 13:00 (with lunch)
Afternoon – 12:30pm (with lunch)/ 13:00 (without lunch)- 6:00pm
– £21 per child

What activities do you offer?

Whether your child is interested in sport, arts, crafts or a bit of everything, we have activities to suit everybody. At each Camp, there will also be additional off-site trips for children aged 6 and over, ranging from a cinema trip to “Go Ape”, which complements our specialist on-site activities for all ages, which could be anything from pottery painting classes to Einstein Entertainers!

There is also Active Plus, which is a series of specialist training and coaching sessions aimed at children who want to improve their skills in a particular area! From Football to Performing Arts and even Cookery.There’s something for everyone!

How do i make a booking?

Booking with Active Camps couldn’t be simpler! You can either book online  or by calling our head office on 01865 594 325

What are the payment options?

Payments must accompany all bookings; this can be by credit card, debit card or by childcare vouchers.

Do you accept childcare vouchers?

We accept all forms of childcare vouchers. All you need to do is head on over to your voucher company and transfer the cost of your booking into our voucher account.

On booking you will receive a list of account numbers for those companies that require them. If you have any further queries please don’t hesitate to get in touch.

Do you offer sibling discount?

Weekly Rates

First Child – £170.00 (saving £25)
Sibling  – £160.00 (saving £20)

Day Rates
First Child – £39.00
Sibling  – £36.00

We do not offer sibling discount for half day rates

What if i want to make changes to my booking?

If you need to make a change to your booking please first refer to our Terms and Conditions and phone Active Camps head office on 01865 594325

What is a half session?

An AM session is 8:15 to 13:00 if you provide a packed lunch, and 8:15 to 12:30 if not.

A PM session is 12:30 to 18:00 if you provide a packed lunch, and 13:00 to 18:00 if not.

Is there anything i need to do regarding my childs allergies?

If your child has any allergies check the booking system is up to date and please  reconfirm these to the staff at the camp. They will have this information from your booking but may have more questions.

If any medicine needs to be given at camp, fill in the medicine administration form  and  hand it over to the camp manager when you arrive, it is always worth briefing the camp manager if there is anything unusual in your particular case.

Please also draw attention to the allergies and location of the EpiPen on arrival. For other levels of reaction please notify staff on arrival and of how you wish us to act in the event of a reaction of any kind.

 

What about swimming safety?

All children take part in a closely supervised swim test to judge their ability before every swim session, which is supervised by a lifeguard and a member of staff in the pool.

If your child normally uses any form of flotation aids please provide these, and advise staff on what you would normally do with them.

Once a swim session has begun the lifeguard will supervise from the pool side and staff will be mingled in with the children also swimming.

Please bear in mind that some sites are limited by site regulations with regards to ages allowed in the pool.

Please check each individual camp page for more information.

At Camp

Is there parking?

Please check each individual Camp Page for more information on parking.

Is there an emergency number for the camp?

When you drop your child off in the morning there will be a phone number written on our display board of whom you may contact during the day

You can also find these numbers on each of the individual Camp Pages 

However if you ever struggle to get in contact please phone the main office and they can relay any messages. Please be aware that our office hours are 9:00-17:00.

What to bring

Every child requires

  • Packed lunch including a morning and afternoon snack e.g. piece of fruit, a packet of crisps etc.
  • Water bottle
  • Sun cream if necessary
  • Supporting footwear suitable to go outside
  • Suitable clothing to be outside even in poor weather
  • If your child has any medical conditions or allergies please bring all appropriate medicines etc. e.g. epi pens

 

Some camps have swimming pools, in this case, your child needs:

  • a swimming costume
  • towel
  • goggles (if needed)
  • any flotation aids needed (please inform staff of your normal use of these on arrival)


Some camps run external trips that may require different clothing:
Please check on the specific camp page.


Active Plus:

  • Packed lunch
  • Refillable water bottle
  • Comfortable clothes
  • Any related medication i.e. inhalers, EPI pens, etc.

 

 

What time can I drop off from?

Earliest drop off is from 8:15 for a full day and 12:30 or 13:00 on half days dependant on whether you are providing lunch or not.

Please be aware you will not be able to drop off any earlier than this. You may however drop off any time afterwards.

Can I arrive late and pick up early?

You may drop off and pick up at any time within your booked session.

What can i expect when i arrive at Camp?

When you arrive at the camp you will be directed by sign post to our reception. Be aware this may be in a different location to the school reception.

On arrival at reception you will be greeted by the Team Leaders and displayed will be the planned activities for the day. Please note on display will also be the camp phone number. As this can change we advise you to check daily should an emergency arise.

You will then need to sign your child in on the register and then you’re free to go and we will see you again before 18:00!

Will my children be happy?

Our staff are particularly welcoming to children who have never been to camp before. Please let a member of staff know if it is your child’s first day.

They will be greeted in the morning and introduced to some of the other children, and closely monitored by staff to ensure they are happy and comfortable.

What if my child gets upset?

If your child becomes upset or ill for any reason throughout the day, the staff will try everything possible to make their time with us more enjoyable. If it is not possible for staff to console your child or they require any form of medical attention the camp manager will contact you on the phone numbers you have provided.

Please bear this in mind when registering, and remember to update head office with new numbers if they should change.

Will my children be able to stay together?

If you would like your children to be grouped together and not subject to our normal groupings please inform the manager on site when you drop off. We cannot guarantee this, but we will try to accommodate where possible.

Our grouping is not a concrete policy and is flexible however we do encourage you to try for at least their first day.

What will my child be doing?

When you arrive in the morning you will see a display board with the day’s activities on it, giving you an idea as to what the children will be doing. Each day is a combination and balance of sports, games, arts and crafts and often cookery as well.

Please be aware these boards are to give an idea of the programme for the day and can be subject to operational changes they are planned taking into account the ages of children attending and feedback from previous days.

What do they need to wear?

Your child needs to be in comfortable but suitable clothing for messy play, arts and crafts and active activities (including going outside, even in poor weather)

If it is raining we may still try and give the children some time to play outside so it is helpful if they have suitable attire.

 

Do they need a change of clothes?

A change of clothes is not required but occasionally useful if your child has got particularly messy during arts and crafts or muddy/wet from outside.

If your child occasionally has toiletting difficulties it is also encouraged for them to have changes of clothing as otherwise they will have to be picked up early.

Please notify staff on arrival if this is the case.

What about food?

We have a snack break in the morning, a lunch break, and another snack break in the afternoon.

Children need to bring a packed lunch with extra snacks for break times and a refillable drinks bottle. Please note we have no facilities to keep food cold.

What does my child need for swimming?

If your child is going to a camp with a swimming pool they will need to bring:

  • a swimming costume
  • towel
  • goggles (if needed)
  • any flotation aids needed (please inform staff of your normal use of these on arrival)

Please check the camp pages to see if a specific camp has use of a swimming pool

Contact Us!

Do you have an enquiry?