Terms and Conditions

BOOKING
Methods of payment; debit card, credit card (American Express not accepted) or childcare vouchers.
All vouchers must be transferred to Oxford Active at the time of booking. If vouchers are not transferred at this time, the booking will be void.
Active Plus and off-site trips are non-refundable.

CANCELLATIONS
We have a ‘no quibble’ cancellation policy.
You can cancel your booking up until midnight of the night before your booked day, free of charge, for a full refund. Any cancellations or changes after this time will not be eligible for a refund.

FIRST AID
First aid will be administered to children in our care if required, and emergency services called if necessary. Please ensure all medical conditions are noted on your registration forms and any medication handed in to reception on arrival.

PHOTOGRAPHS
Please note that for promotional material we sometimes take photographs of the children taking part in an activity.
If you wish your child not to be photographed, please select ‘no’ on photo permissions when registering.

ONE TO ONE CARE
We do everything possible to cater for and make reasonable adjustments for all children in our care. Unfortunately, we are unable to offer one-to-one care to children with additional needs as a standard service.