Terms and Conditions

BOOKING
Payments must accompany all bookings; this can be by credit card, debit card or by childcare vouchers.
The cut-off for online bookings is 9:00 Friday morning for the following week (if you wish to book after this time you must contact the office).
All vouchers must be with Oxford Active by the first Monday after the last day of camp.

Trips are non-refundable.

CHANGES
If you need to make a change to your booking (within the same holiday season) please email info@oxfordactive.co.uk.

14 days or more before the date you wish to change – free of charge.

Less than 14 days before the date you wish to change- £10 admin fee per change.

CANCELLATIONS
If you need to cancel a booking please email info@oxfordactive.co.uk.

14 days or more notice before the date you wish to cancel – full refund less a £10 administration charge.
Less than 14 days before the date you wish to cancel – with regret no refund (unless exceptional circumstances, which will be discretionary via the head office only).

FIRST AID
First aid will be administered to children in our care, if required, and emergency services called if necessary. Please ensure all medical conditions are noted on your registration forms and any medication handed in to reception on arrival.

PHOTOGRAPHS
Please note that for promotional material we sometimes take photographs of the children taking part in an activity.
If you wish your child not to be photographed, please notify a member of staff on reception.